I bought my blinds from my lanai about 2 1/2 years ago. The price was great they came they fit perfectly. A few months ago I started to have a problem with one of the blinds not wanting to race. When I took it down and looked at it, the string had become all twisted in the top and eventual broke. I contacted Ashley at customer service, sent in a picture showing the problem, and within three hours I had received an email stating that the blind would be replaced! I'll sing the praises of a company that responds to a customer in a friendly and fast manor any day.Posted by Barbara A Campanile.
This company has the best customer service I have ever worked with. They contacted me after I placed 6 orders for the same blind not realizing I had to place order for the next size up.. Sarah was absolutely the best, The blind was exactly what I needed & matched perfectly with the blinds that have been up for 16 years. I would not go any place else and would give give them 10 stars. they are over the top with quality, price and customer service. AjaxPosted by Margaret Reeves.
Ordered blinds and had to confirm because I thought my payment hadn’t gone through. Got Ryan on the phone who explained they have a system which prevents you from paying twice, which I apparently tried to do. Blinds are perfect. We had a laugh that we are all working from home. My home is now improved.Posted by Melissa.
First Rate Blinds customer services are excellent. Love my blinds. Great qualityPosted by Anna King.
Excellent quality, manufacture, installation ease, fair pricing, and smooth order process. This is the second wave of wooden blinds (11 total) that we have ordered from them. Absolutely great experience, even with the COVID delays--I thought they conducted themselves extremely well.Posted by greg bennett.
3rd time buying! love these!!! love this company, great to work with. Will buy again for 2 more rooms to go :)Posted by Jacqueline.
We heard about this company from a friend who said the blinds were good quality and the price was unbeatable. I compared their prices with some other companies and FirstRateBlinds were much less expensive. We ordered a number of blinds for our house after putting in new windows, and we received them within 2-3 weeks, which is great for custom made blinds. The blinds were perfect, and installation was easy, with brackets that the blinds just snap into. We couldn't be happier.Posted by Bryan Simmons.