WARRANTY INFORMATION

First Rate Blinds is proud of our products, and we stand 100% behind their quality, performance, and durability! If you are dissatisfied with any of our items, please contact us immediately so that we can help resolve your situation.

We offer the following warranties to all of our products:

LIFETIME:

  • Entire product against defects in manufacturing (for example, a flaw in product design, materials, or workmanship that causes the product to cease to function)
FIVE YEARS:
  • All fabric
THREE YEARS:
  • Cords, including internal cords such as those found in our cordless blinds
NOT COVERED:
  • Normal, daily wear and tear
  • Products that fail due to the following circumstances:
    • Abuse
    • Accidents
    • Alterations
    • Damage from pests/insects/pets
    • Exposure to salt air
    • Extraordinary use
    • Improper installation
    • Improper operation
    • Improper cleaning
    • Improper handling
    • Misapplication
    • Misuses
  • Costs Associated With:
    • Incidental or consequential damages
    • Product removal
    • Product re-measure
    • Product reinstallation
    • Shipping
If you have multiple blinds or shades in the same room, only the damaged one will be replaced.

 

TO REPORT SHIPPING DAMAGE, OR BEGIN A WARRANTY CLAIM:

If one of our products was damaged in route to your home, call us at 1-800-655-1080, or email support@firstrateblinds.com to report this within seven (7) calendar days. Failure to do so might void this warranty.

 

WARRANTY REMEDY:

If your product is found to have a manufacturing defect in materials or workmanship we will (at our discretion) either:
  • Repair the product
  • Replace the product
  • Refund the purchase price of the product

 

DISCLOSURES:

  • Colors vary from lot to lot (new purchases might not match old orders/swatches)
  • Discontinued items or colors will be replaced with the closest equivalent current product
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    QUESTIONS: Please call us at 800-655-1080 or email support@firstrateblinds.com